Privacy Policy

Last Updated: 17 September 2019

This Privacy Policy explains how Sheffield Banners (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or interact with www.sheffieldbanners.co.uk (“our website”).

This policy applies only to information gathered through this site and explains your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following personal information:

Name
Email address
Phone number
Billing and delivery addresses
Order details and communication history
Payment details (processed securely via third-party providers – we do not store card data)

We may also collect anonymised data through cookies and tracking tools. See Section 6 for details.

2. How We Use Your Data

We only use your data for purposes directly related to your interaction with Sheffield Banners, including:

Processing and fulfilling your orders
Answering your questions or support requests
Sending order updates or changes to our services
Issuing invoices and receipts
Sending promotional emails (only if you’ve opted in)

We do not sell, rent, or share your personal data with third parties for marketing. Your data is only shared with trusted partners (like couriers or payment gateways) to fulfil your order.

3. Your Rights Under UK GDPR

You have full control over your data. Under GDPR, you can:

Request access to the data we hold
Correct or update your personal information
Ask for deletion (“right to be forgotten”)
Restrict or object to certain uses
Receive a copy of your data in a portable format (CSV)

To exercise any of these rights, email us at support@sheffieldbanners.co.uk. We will respond within 30 days.

4. How We Keep Your Data Secure

We take data security seriously. Our safeguards include:

HTTPS encryption (TLS 1.2) across our site
AES 256-bit encryption for stored data
PCI-DSS compliant third-party payment processors
Role-based internal access for staff
Regular offsite data backups

No system is 100% secure, but we’ll notify you immediately if a data breach occurs, as required by law.

5. Orders & Registration

When you place an order, we need your personal details to:

Process your purchase
Confirm and ship your order
Contact you if there are any issues

We retain your order data only for legal, tax, and support purposes.

6. Cookies & Tracking

We use cookies to:

Save your preferences
Track site usage anonymously via analytics
Improve user experience
Support secure account login and checkout

Cookies don’t store personal data. By using our site, you consent to cookies as described in our Cookie Policy. You can turn cookies off in your browser settings, but it may affect how the site works.

7. External Links

Our site may link to other websites for convenience. We do not control these sites and are not responsible for their privacy practices. Always check their privacy policies before sharing your data.

8. Marketing Emails

If you opt-in, we may send occasional marketing emails or updates about Sheffield Banners. You can unsubscribe anytime by clicking the link in our emails or by contacting support@sheffieldbanners.co.uk.

9. GDPR Compliance at a Glance

We follow all legal requirements under UK GDPR, including:

Data Processing Agreements (DPA) with third parties
Clear opt-in and consent policies
Easy access and data removal tools
Fast response in case of data breaches

10. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The latest version will always be posted on this page, with the date clearly stated. Please check back periodically.